FAQs
🌈 ENROLLMENT
How do I enroll for a session?
All registration and payment transactions are done via our website. We've made sure to make the experience as simple and seamless as possible.
What are your payment methods?
We accept credit card, debit card, GCash, Maya, and bank transfer.
Do you offer walk-ins?
Please register in advance. We do not accept walk-ins without any prior registration and confirmation.
🛝 PLAY CLASS INFO
What is the class size?
There are limited spots for each class. Capacities for each class varies but most classes have a maximum capacity of 10 children to ensure that all of our participants receive the best form of guidance and facilitation.
Can I leave my child without a guardian?
Drop-off is applicable in some classes. Please refer to the class description if the class you're enrolling in is a drop-off class or adult-accompanied class.
⛑️ HEALTH, SAFETY, AND PRIVACY
What is your sick policy?
If your child is sick, please do not send them to class. Similarly, if a child shows up for class with symptoms of illness (ex. runny nose, cough) we will ask you to fetch your child immediately.
We will offer 1 make-up class for cancellations related to illness. Please review our cancellation policy for more details.
What if my child gets an injury during the session?
The safety of your child and other children is our top priority. In all cases of emergency, the child's welfare will be the primary focus and we will contact the parents immediately. We also have a first aid kit ready in all of our Ateliers and will administer reasonable medical care to an injured student and write an Incident Report for reference.
What kind of materials do you use in your classes?
We use premium, non-toxic art materials in all of our classes.
Will my child's photograph, videos, or artworks be published on social media or other media platforms?
Your child and their works may be photographed or captured on video for documentation purposes. The child may be featured in our social media posts. If you are uncomfortable with this and would prefer we maintain your child’s privacy, kindly let us know.
🤸🏻 CANCELLATION POLICY
Cancellation/ rescheduling made by Playborhood Together
If you have been notified that your class is rescheduled due to weather-related or other reasons, you will receive a make-up session scheduled by our admin at the nearest available time/day.
Make-up slots are only redeemable for 30 days after your rescheduling; after which your session is cancelled automatically and no refund, class credit or make up class will be scheduled. The time and day of our make up sessions are fixed and are not subject to change or requests.
Cancellation Policy for Class Enrollments
Full session payment is due at the time of enrollment, because of the limited capacity, we do not offer makeup classes or refunds for missed classes, EXCEPT only if it is due to illness. We offer 1 make-up class for reasons related to illness.
Make-up slots are only redeemable for 30 days after your rescheduling (unless otherwise determined by admin); after which your session is cancelled automatically and no refund, class credit or make up class will be scheduled.
All cancellations made more than 14 days prior to the class start date, you will be issued a refund of all but 50% of the purchase price. Cancellations made within 14 days from the start date are NONREFUNDABLE.
📍 LOCATION AND CONTACT DETAILS
Where are you located?
Playborhood Together is a pop-up atelier for children. We have different pop-ups across different locations because of the vision that we want to create a community of neighborhoods with a place where children are provided with quality, authentic and meaningful PLAY. You may choose your preferred location upon enrolling in any of our programs.
What are your contact details?
Please send your inquiries or messages to hello@playborhoodtogether.ph
Alternatively, you may send us a DM via Instagram or Facebook.